Thanks for shopping at petalsflorist.co.za. If you are not entirely satisfied with your purchase, we’re here to help. Please note that flower products are not eligible for return due to their perishable nature.
Returns
You have 7 calendar days to return an item from the date you received it.
- The item must be unused and in the same condition you received it in
- The item must be in its original packaging
- You will need the receipt or proof of purchase
Refunds
Once we receive your returned item, we will inspect it and let you know it has arrived. We will confirm the status of your refund shortly after.
If your return is approved, we will refund your original payment method. The time it takes for the credit to reflect depends on your card issuer’s policies.
Shipping
You are responsible for the cost of returning your item, and shipping costs are non refundable. If a refund is issued, the cost of return shipping will be deducted from it.
Cancellation of paid orders
If you wish to cancel an order you have already paid for, no refund will be issued. Instead, we will issue a credit note valid for one year from the date of issue.
Contact us
If you have any questions about returning an item, contact us.