Please remember to select a delivery area, under the shipping & handling costs section before making your payment. Failure to do so will result in your order being for collection only and not being delivered. The additional delivery fee will have to be paid in order for the delivery to be delivered. If you are not completely satisfied with the quality of flowers or hamper that you purchased, we will gladly  refund the original purchaser in full. All that you will need to do is notify us within 24 hours of receiving your flowers. For quality control purposes the hamper/flower arrangement will need to be collected, in its original condition, before a refund is executed. We will send our driver to collect at no extra cost to you. If we find that the gift contents/flowers have been tampered with no refunds will be possible for obvious reasons. Refunds or exchanges will not be done for orders are that are just not your style, taste or colour as we make up according to the purchasers request. Please remember that all flowers are subject to seasonal availability and if a specific flower is unavailable we will use our professional discretion to substitute it with another flower of similar colour, value and style. Please remember to select a delivery area, under the shipping costs before making your payment. Failure to do so will result in your order only being for collection and not being delivered if required until the additional delivery fee has been paid. Deliveries on only done Monday to Friday. You may contact us on to see if special arrangements can be made for weekend deliveries National Deliveries – Gifts and hampers are delivered by courier We can only deliver orders on a business day during business hours. Delivery to companies, hospitals, government buildings, etc. will be made to the reception area where orders must be signed for. Responsibility for the gift, once signed and accepted, is with that relevant person.

All other towns will need 2 days and if a remote or outlying area, please first contact us to check if we do deliver there and what the cost will be. If we cannot deliver to remote areas, farms or plots, we will do our very best to deliver on your preferred delivery date but we can’t control issues that the couriers may have, such as airlines grounded for bad weather, broken vehicles or missed connections. We place the order timeously and we use a reputable courier company so delays are very minimal. If an incorrect delivery address is received from customer, or no one is available to receive your gift, the gift will be returned to the courier depot and we will then contact you to arrange a re-scheduled delivery. As we use the services of an outsourced courier company, please note that you will need to be charged your delivery fee again. Our gifts are packed individually in boxes to protect them while in transit. When ordering more than one gift to the same address, the courier company charges us per box and therefore, there is no discount on sending multiple gifts to one address. We pack all gifts and hampers securely to prevent breakages, but if a parcel is received with any item broken please send us a photo within 24 hours of receipt so that we can make arrangements to replace it. If ever you are unhappy with the quality of your products, please contact us within 24 hours and the hamper will need to be returned to our premises at your cost, within 4 days.


Please note that should you wish to cancel an order you already paid for, no refunds will be done. Instead, a credit note shall be issued, which will be valid for a year from the date of issue.