1. Introduction
These Terms and Conditions govern your use of petalsflorist.co.za and any purchase made through the site. By placing an order with Petals Floral & Gift Studio, you agree to these terms in full. Please read them before completing a purchase.
2. About Us
Petals Floral & Gift Studio is based at 7 Raleigh St, Richmond Hill, Gqeberha, 6001. You can reach us at info@petalsflorist.co.za or 041 373 2289.
3. Products
All arrangements, hampers and gifts are handmade to order. Because our products are fresh and perishable, actual flowers, colours and containers may vary slightly from the images shown online, depending on seasonal availability. We will always aim to keep the overall look, quality and value consistent with what is pictured.
4. Pricing and Payment
All prices are listed in South African Rand and include VAT where applicable. Payment is processed securely through Payfast at the time of order. An order is only confirmed once payment has been successfully received.
We reserve the right to correct pricing errors, and to cancel and refund an order in the event of a genuine pricing mistake.
5. Delivery
We deliver nationally within South Africa, with an estimated delivery time of 48 hours from order confirmation. Local deliveries within Gqeberha are made using our own delivery vehicles.
Delivery times are estimates and not guaranteed, as they can be affected by circumstances outside our control, including weather, load shedding, courier delays or incorrect address information provided at checkout. Please ensure the delivery address and recipient contact details are accurate, as we cannot be held responsible for failed delivery due to incorrect information supplied.
For time sensitive occasions, please place your order with sufficient notice.
6. Cancellations
Orders may be cancelled before they enter production. Once an arrangement is in production or has been dispatched, it cannot be cancelled, as our products are made to order and perishable. See our Return Policy for further detail on refunds and credit notes.
7. Liability
While we take every care in preparing and delivering your order, Petals Floral & Gift Studio is not liable for delays, losses or damages arising from circumstances beyond our reasonable control, including courier or delivery service failures, incorrect information provided by the customer, or the natural perishability of fresh flowers after delivery.
8. Intellectual Property
All content on this website, including text, images, logos and design, is the property of Petals Floral & Gift Studio and may not be copied or reproduced without permission.
9. Governing Law
These terms are governed by the laws of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.
10. Changes to These Terms
We may update these Terms and Conditions from time to time. The version published on this page at the time of your order will apply.
11. Contact Us
If you have any questions about these terms, contact us at info@petalsflorist.co.za.